10/11/22: Our team can continue to assist to the best of our ability however we will primarily direct users to the following links moving forward. The regional teams are providing daily updates. We do not have direct contact with the regional team. This announcement will be locked. For concerns unrelated to Hurricane Ian, please follow our Posting Guidelines on our Wiki for assistance.
Customer Requests
If your services have been impacted by the recent events and you need to report a down line, need equipment replaced, or have any other questions, please complete the form below. We will address down lines based on ability to access them and in the order that the power companies restore power. We are reviewing all submissions as quickly as possible and will contact you via email if we have additional questions.
Please note: Credits will be handled on a case by case basis and will not be assessed until full services have been restored.
Hurricane Ian Response and Restoration Update for Southwest Florida
Our response team of more than 1,700 technicians, network maintenance and engineering specialists continue to make steady progress repairing the damages to our equipment and infrastructure from Hurricane Ian and restoring connectivity to impacted customers as quickly as possible.
For our customers in our restoration areas, we hear you and understand your frustration. No matter the circumstances, our crews will continue to work until we have restored services for every impacted customer.
Currently we have 13 service areas that are predominantly restored, which means that our network in these locations is operational and approximately 90 percent of customers in these areas now have services restored. It is important to note that in these areas, our teams are still working on small pocket outages that might impact an individual home or a neighborhood street.
Restoration timelines are based on the assessments of damage to our network and the condition of our local plant in the impacted areas where we are currently working to make repairs.
10.18.22: In places like Cape Haze, Ft Myers and Cape Coral, there are still parts of our network that must operate on generator due to not having commercial power. This can cause service interruptions for already restored customers. To date, teams have replaced more than 14,000 drops. Network maintenance teams are repairing damaged nodes located in individual neighborhoods.
Restoration Progress by Location - Updated as of 10.17.22
Charlotte County – Estimated Return of Service

• Cape Haze – Predominantly Restored as of 10/15
• Don Pedro Island – 10/21
• Port Charlotte – Predominantly Restored as of 10/15
• Punta Gorda – Predominantly Restored as of 10/15

Collier County – Estimated Return of Service

• Ave Maria – Predominantly Restored
• Golden Gate – Predominantly Restored
• Golden Gate Estates – Predominantly Restored
• Immokalee – Predominantly Restored
• Naples – Predominantly Restored
• Barefoot Beach – 10/21
• Everglades City – 11/16
• Marco Island – Predominantly Restored as of 10/15
• Old Naples/Port Royale – 10/21
• Vanderbilt Beach – 10/21

DeSoto County – Estimated Return of Service

• Arcadia – Predominantly Restored

Hendry County – Estimated Return of Service

• LaBelle – Predominantly Restored

Highlands County – Estimated Return of Service

• Sebring – Predominantly Restored

Lee County – Estimated Return of Service

• Bonita Springs – Predominantly Restored
• Lehigh Acres – Predominantly Restored
• Alva – Predominantly Restored as of 10/11
• Boca Grande – 10/22
• Bonita Beach – 10/21
• Cape Coral – Predominantly Restored as of 10/15
• Captiva – 12/16
• Central Fort Myers – Predominantly Restored as of 10/11
• Fort Myers – Predominantly Restored as of 10/11
• Fort Myers Beach – 11/15
• Iona Lakes – 10/21
• North Fort Myers – Predominantly Restored as of 10/15
• Pine Island – 11/23
• Punta Rassa – 10/21
• Sanibel – 12/16

Polk County – Estimated Return of Service

• Lake Wales – Predominantly Restored
• Sarasota County – Estimated Return of Service
• Palmer Ranch – Predominantly Restored
• Sarasota – Predominantly Restored
• Casey Key – 10/21
• Englewood – Predominantly Restored as of 10/11
• Longboat Key – 10/21
• North Port – Predominantly Restored as of 10/11
• Siesta Key – 10/21
• Venice/Nokomis – Predominantly Restored as of 10/11

If you are in a predominately restored location and find that after restarting your modem your services are still not working, the lines delivering service to your home may be damaged. Lines may have been damaged as well by other parties working in the area after repairs were made.
NOTE: Normal guidelines require a user to create a submission before sending a Modmail so we can generate a ticket in our system. For Hurricane Ian inquiries only users may post a comment here with their request (do not include any PII) and a Community Specialist or the Community Manager will invite you to Modmail and generate a ticket.
For concerns unrelated to Hurricane Ian, please follow our Posting Guidelines on our Wiki for assistance.

Hurricane Ian Response:

We hope you and your loved ones stay safe during Storm Ian. Download the Xfinity app or check My Account to monitor your services and stay connected in the event power is lost. Xfinity Response Center

Xfinity WiFi Hotspots Opened:

To help residents and emergency personnel stay connected during this time, yesterday we opened ~204K Xfinity WiFi hotspots across:

• Florida
• Georgia
• South Carolina
• Alabama

The Xfinity WiFi hotspots will remain open through Oct. 5, 2022 for both customers and non-customers. Select Xfinity WiFi hotspots located both indoors and outdoors in places like shopping districts, parks, businesses, and train stations throughout Florida, Georgia, South Carolina and Alabama are open. Hotspots located in customers’ homes are not opened to the public.
Xfinity Internet customers can find exact hotspot locations at xfinity.com/wifi/find-a-hotspot. Xfinity Internet customers with xFi Gateways can also locate them through the Xfinity app or Xfinity WiFi Hotspots app.
To connect to a Hotspot:

1. Xfinity Internet customers can visit the Xfinity or Xfinity Hotspots mobile apps or xfinity.com/wifi to see a map of Xfinity WiFi Hotspots. All open hotspots, both indoor and outdoor, will be displayed on the map.
2. Once at a hotspot, customers and non-customers should select xfinitywifi from the list of available WiFi networks, and then launch a browser.
3. Xfinity Internet customers can sign in using their Xfinity ID and password to be automatically connected to Xfinity WiFi hotspots in the future.

• Non-Xfinity customers can connect by clicking the Accept and Connect button.
• Non-Xfinity customers will be able to renew their complimentary sessions every 12 hours.

You should see the Accept and Connect button when attempting to access an Xfinity WiFi hotspot that has been opened. If you do not see this screen, the hotspot you are trying to connect to is in a Xfinity customer’s home and is not open to the public.

Important Information:

• If you experience a loss of services due to severe weather conditions, this could be the result of a local public power outage and/or damage to our network that serves your neighborhood.
• We'll work as quickly and safely as possible to restore your service.
  • Please be aware we typically must wait for local power companies to first restore power to your neighborhood and allow our teams into the area to repair our network.
• It's possible that public power could be restored to your home or business (or that you have a power generator), but the location of the Comcast network serving your neighborhood still doesn't have public power, which must also be restored before your services can work properly.

The most effective way to get outage updates for your area and information about your Xfinity service is to visit xfinity.com/outage or use the Xfinity app.
Comcast Business customers can visit business.comcast.com/myaccount or use the Comcast Business app.
If your power has been restored at home, but your services are still out, this indicates there could still be a power loss at the plant or damage to our network. We coordinate our recovery efforts closely with local and state government and power companies. In many cases, we must wait for local power companies to first restore power to your neighborhood and allow our teams into the area to repair our network.

Equipment, Account, Billing, etc.

The safety of you and your loved ones is paramount above all else. Comcast does not charge for equipment that was reported by the customer to have been lost in a fire, flood, or other natural disaster.
Customer service is very important to us. We want our customers to feel that they receive they maximum benefit of our services. We work with customers individually and credits are applied on a case-by-case basis on credit matters where customers feel they have been affected by the storm.
Customers who disconnect due to fire, flood, hurricane, tornado or other natural disaster will not be required to pay their Early Termination Fee.

If you recently updated and changed your email account's password and then tried updating your iPhone's Mail App or Account Settings, you likely discovered that there is no easy way to update these account passwords. There is no password entry field on your iPhone's or iPad's email account's information settings
How to change Comcast email password on iPad?

1. Open Comcast login page and enter the email id and password.
2. Click on “My Account” and select “Manage Users and Settings”.
3. Click on “Change Password”.
4. Then enter your current password in the field and choose a new password for your account.
5. Click on “Save Password”.
   You may need your Xfinity username and password to log in.
   
6. Log into www.xfinity.com/myaccount and select "Settings." ...
   
7. Then select "Internet."
   
8. Go to "WiFi credentials."
   
9. Now select "Edit" to change your WiFi Name or Password.
   
10. Enter your new WiFi Name or Password and select "Save."
    

Overview:
The Following is a list of popular email provider server settings.
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AOL (@aol.com) Incoming (IMAP): imap.aol.com Outgoing (SMTP): smtp.aol.com SMTP Auth: Yes User name: AOL Mail screen name Incoming Port (IMAP): 993 (SSL) Outgoing Port: 587 (TLS) or 465 (SSL) Source: AOL & About
You may also need to enable access by Less Secure Apps to connect to the account. Even with "Less Secure Apps" enabled, you may still face authentication errors and will have to enable Two-Factor Authentication and create an App Specific Password.
For Verizon email customers migrated to AOL Incoming (IMAP): imap.aol.com Outgoing (SMTP): smtp.verizon.net SMTP Auth: Yes User name: Verizon email address Incoming Port (IMAP): 993 (SSL) Outgoing Port: 465 (SSL)
Arvig (@e-mail domains may vary by region but ISP is Arvig) Incoming (IMAP): webmail.arvig.net Outgoing (SMTP): webmail.arvig.net SMTP Auth: Yes User name: E-Mail Address Incoming Port (IMAP): 993 (SSL) / (POP3): 995 (SSL) Incoming Port (IMAP): 143 (SSL OFF) / (POP3): 110 (SSL OFF) Outgoing Port: 465 (SSL) Outgoing Port: 25 or 587 (SSL OFF) Source: Arvig
Astound (@astound.net) Incoming (IMAP): mail.ca.astound.net Outgoing (SMTP): smtp.ca.astound.net SMTP Auth: No User name: Astound Username (before @symbol) Source: Astound
Astound (@myastound.net) Incoming (POP): mail.astound.net Outgoing (SMTP): smtp.astound.net SMTP Auth: No User name: Astound Username (before @symbol) Source: Astound
Atlantic Broadband (@atlanticbb.com) Incoming (IMAP): mail.atlanticbb.net Outgoing (SMTP): mail.atlanticbb.net SMTP Auth: Yes User name: E-Mail Address Incoming Port (IMAP): 993 (SSL) Outgoing Port: 587 Source: Blog
AT&T/Bellsouth/SBCGlobal Incoming (IMAP): imap.mail.att.net Outgoing (SMTP): smtp.mail.att.net Incoming (POP): inbound.att.net Outgoing (SMTP): outbound.att.net SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 (SSL) Incoming Port: 995 (SSL) Outgoing Port: 465 (SSL) Source: AT&T
Bell Canada/Sympatico Incoming (POP): pophm.sympatico.ca Outgoing (SMTP): smtphm.sympatico.ca SMTP Auth: Yes User name: Full Email Address Incoming Port: 995 (SSL) Outgoing Port: 587 (TLS) or 25 (TLS) Source: Bell Canada
CenturyLink Incoming (IMAP): mail.centurylink.net Incoming (POP): pop.centurylink.net Outgoing (SMTP): smtp.centurylink.net SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 (SSL) Incoming Port (POP): 995 (SSL) Outgoing Port: 587 (TLS) Source: CenturyLink
Charter Mobile devices should use the settings listed in the next section Incoming (IMAP): imap.charter.net Outgoing (SMTP): smtp.charter.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 143 Outgoing Port: 25 Source: Charter
Charter Mobile Devices Incoming (IMAP): mobile.charter.net Outgoing (SMTP): mobile.charter.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 993 Outgoing Port: 587 Source: Charter
Cogeco Incoming (POP): pop.cogeco.ca Outgoing (SMTP): smtp.cogeco.ca SMTP Auth: No User name: Full Email Address Incoming Port: 110 Outgoing Port: 25 Source: Cogeco
Comcast Incoming (IMAP): imap.comcast.net Incoming (POP): mail.comcast.net Outgoing (SMTP): smtp.comcast.net SMTP Auth: Yes User name: Comcast Username (before @symbol) Incoming Port (IMAP): 993 (SSL) Incoming Port: 995 (SSL) Outgoing Port: 587 (SSL) or 465 (SSL) Source: Comcast
Consolidated Incoming (POP): mail.consolidated.net Incoming (IMAP): mail.consolidated.net Outgoing (SMTP): mail.consolidated.net SMTP Auth: Yes User name: Full Email Address Incoming Port (POP): 110 Incoming Port (IMAP): 143 Outgoing Port: 587 Source: Consolidated
Cox Incoming (POP): pop.cox.net Incoming (IMAP): imap.cox.net Outgoing (SMTP): smtp.cox.net SMTP Auth: Yes User name: full email address Incoming Port (POP): 995 (SSL) Incoming Port (IMAP): 993 (SSL) Outgoing Port: 587 (TLS) Source: Cox
Earthlink Incoming (POP): pop.earthlink.net Outgoing (SMTP): smtpauth.earthlink.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 110 Outgoing Port: 587 Source: Earthlink
Everyone.net Incoming (POP): pop.everyone.net Outgoing (SMTP): smtp.everyone.net SMTP Auth: Yes Username: Full Email Address ([email protected]) Incoming Port: 110 Outgoing Port: 587 Source: Everyone Help Desk Note: MXtoolbox will list the Hostname as: sitemail.everyone.net when looking up the clients custom domain.
Fairpoint Incoming (POP): mail.myfairpoint.net Outgoing (SMTP): mail.myfairpoint.nett SMTP Auth: No User name: Full Email Address Incoming Port: 110 Outgoing Port: 25,587,1025 Source: MyFairPoint
Foothills Incoming (POP): pop.foothills.net Outgoing (SMTP): smtp.foothils.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 110 Outgoing Port: 25 Source: Foothill
Frontier Incoming (POP): frontier.pop.mail.yahoo.com Outgoing (SMTP): frontier.smtp.mail.yahoo.com SMTP Auth: Yes User name: Full Email Address Incoming Port: 995 (SSL) Outgoing Port: 465 (SSL) Source: Frontier
Fuse/Cincinnati Bell Incoming (IMAP): imap.fuse.net Outgoing (SMTP): smtp.fuse.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 143 (SSL) Outgoing Port: 465 (SSL) Source: Cincinnati Bell
GoDaddy Incoming (IMAP): imap.secureserver.net Incoming (POP): pop.secureserver.net Outgoing (SMTP): smtpout.secureserver.net SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 143 Incoming Port (POP): 110 Outgoing Port: 80 Source: GoDaddy
GPCom Incoming (IMAP): webmail.gpcom.net Incoming (POP): webmail.gpcom.net Outgoing (SMTP): webmail.gpcom.net SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 (SSL for iOS devices, no SSL for email clients) Incoming Port (POP): 995 (SSL for iOS devices, no SSL for email clients) Outgoing Port: 587 or 25 (SSL for iOS devices, no SSL for email clients) Source: GPCOM
GMail Incoming (IMAP):imap.googlemail.com Incoming (POP): pop.gmail.com Outgoing (SMTP): smtp.googlemail.com SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 (SSL) Incoming Port (POP): 995 (SSL) Outgoing Port: 465 (SSL) or 587 (TLS) Source: Gmail You must enable POP/IMAP access in the Gmail settings for the clients account. You may also need to enable access by "Less Secure Apps." Even with "Less Secure Apps." enabled, you may still face authentication errors and will have to enable 2 Factor Authentication and create an App Specific Password
GTE.net Incoming (IMAP):pop.verizon.net Outgoing (SMTP): smtp.verizon.net SMTP Auth: Yes Incoming User name: Username Only Incoming Port (POP): 995 (SSL) Outgoing Port: 465 (SSL) Outgoing Username: Full Email Address Source: Verizon
Hotmail/MSN/Outlook Incoming (POP): pop3.live.com Incoming server (IMAP): imap-mail.outlook.com Outgoing (SMTP): smtp.live.com Outgoing (SMTP): smtp-mail.outlook.com SMTP Auth: Yes User name: Full Email Address Incoming Port (POP): 995 (SSL) Incoming Port (IMAP): 993 (SSL) Outgoing Port: 587 (TLS) or 587 (SSL) if using Windows Live Mail 2011/2012 Source: MyDigitalLife Outlook users should install the Outlook Connector for full syncing
iCloud Incoming (IMAP): imap.mail.me.com Outgoing (SMTP): smtp.mail.me.com SMTP Auth: Yes User name: Full Email Address Incoming Port: 993 (SSL) Outgoing Port: 587 (TLS) Source: Apple If two-factor authentication is enabled, an app-specific password must be generated from managing the Apple ID. NOTE: If you are using iCloud for Windows and Outlook a full version of Outlook needs to be installed, mor info is here: EDI-28348
InReach Incoming (IMAP): mail.inreach.com Outgoing (SMTP): mail.inreach.com SMTP Auth: Yes User name: Full Email Address Incoming Port: 110 Outgoing Port: 587 (SSL) Source: InReach
Integrity.com Incoming (POP3): pop.integrity.com Outgoing (SMTP): smtp.integrity.com SMTP Auth: Yes User name: Full Email Address Incoming Port: 110 Outgoing Port: 587 (NO SSL) Source: Integrity
Mediacom (@mediacom.net) Incoming (POP): mail.mediacombb.net Outgoing (SMTP): mail.mediacombb.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 143 Outgoing Port: 465 Source: Mediacom
Montana Incoming (POP): mail.montana.com Outgoing (SMTP): mail.montana.com SMTP Auth: Yes User name: first part of email (before @montana.com) Incoming Port: 110 Outgoing Port: 587 Source:
Mediacom (@mschi) Incoming (POP): mail.mchsi.net Outgoing (SMTP): mail.mchsi.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 110 Outgoing Port: 25 Source: Mediacom
NetINS Incoming (POP): pop3.netins.net Outgoing (SMTP): smtp.netins.net SMTP Auth: No User name: Full Email Address Incoming Port: 110 Outgoing Port: 25 Source: NetINS
Optimum (@optimum.net) Incoming (POP): mail.optimum.net Outgoing (SMTP): mail.optimum.net SMTP Auth: Yes User name: Optimum Username (before @symbol) Incoming Port: 110 Outgoing Port: 587 Source: Optimum
Optimum (@optonline.net) Incoming (POP): mail.optonline.net Outgoing (SMTP): mail.optonline.net SMTP Auth: Yes User name: Optimum Username (before @ symbol) Incoming Port: 110 Outgoing Port: 587 Source: Optimum
PenTelData(@pdt.net) Incoming (POP): promail.ptd.net Outgoing (SMTP): promail.ptd.net SMTP Auth: Yes User name: Optimum Username (before @ symbol) Incoming Port: 143 (SSL) Outgoing Port: 25 or 587 (SSL) Source: PTD
RCN (@rcn.com) Incoming (IMAP): imap.rcn.com Incoming (POP): pop.rcn.com Outgoing (SMTP): smtp.rcn.com SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 143 or 993 (SSL) Incoming Port (POP): 110 or 995 (SSL) Outgoing Port: 25 or 587 (TLS) Source: RCN If the outgoing port security setting is not working with TLS, try setting this to "None".
Roadrunner Incoming (IMAP): mail.twc.com Incoming (POP): mail.twc.com Outgoing (SMTP): mail.twc.com SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 (SSL) Incoming Port (POP): 110 Outgoing Port: 587 (TLS) Source: Time Warner Cable All Roadrunner emails have been integrated into Time Warner If a client's email is a TWC business account and the above settings don't work, use the settings in the next section.
Time Warner Biz Accounts Incoming (IMAP): mail.twcbc.com Incoming (POP): mail.twcbc.com Outgoing (SMTP): mail.twcbc.com SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 (SSL) Incoming Port (POP): 110 Outgoing Port: 587 (TLS)
Suddenlink Incoming (POP): pop.suddenlink.net Outgoing (SMTP): smtp.suddenlink.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 110 Outgoing Port: 25 Source: Suddenlink
TDS.net Incoming (IMAP): mail.tds.net Outgoing (SMTP): mail.tds.net SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 Outgoing Port: 587 Source: TDS
Wave Broadband Incoming (POP): mail.wavecable.com Outgoing (SMTP): mail.wavecable.com SMTP Auth: Yes User name: Wave Broadband Username (before @symbol) Incoming Port: 110 Outgoing Port: 25 Source: Wave Broadband
Windstream (formerly Valornet) Incoming (IMAP): imap.windstream.net Incoming (POP): pop.windstream.net Outgoing (SMTP): smtp.windstream.net SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 143 Incoming Port (POP): 110 Outgoing Port: 587 Source: Windstream
Yahoo Incoming (IMAP): imap.mail.yahoo.com Incoming (POP): pop.mail.yahoo.com Outgoing (SMTP): smtp.mail.yahoo.com SMTP Auth: Yes User name: Full Email Address Incoming Port (IMAP): 993 (SSL) Incoming Port (POP): 995 (SSL) Outgoing Port: 465 (SSL) Source: Yahoo
You must enable POP/IMAP access in the Yahoo settings for the client's account. You may also need to enable access by "Less Secure Apps."
Verizon As of 2-17-2017, Verizon.net email is being handed off to AOL. Email addresses are not changing, but use AOL servers (listed above) to setup email clients
Incoming (POP): pop.verizon.net Outgoing (SMTP): smtp.verizon.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 995 (SSL) Outgoing Port: 465 (SSL) Source: Verizon
Verizon FIOS Clients Incoming (POP): incoming.yahoo.verizon.net Outgoing (SMTP): outgoing.yahoo.verizon.net SMTP Auth: Yes User name: Full Email Address Incoming Port: 995 (SSL) Outgoing Port: 465 (SSL) Source: Verizon
Virginia Broadband
Incoming (IMAP): secure.emailsrvr.com Outgoing (SMTP): secure.emailsrvr.com SMTP Auth: Yes User name: Full Email Address Incoming Port: 993 Outgoing Port: 465 Source: vabb.com
Wowway Incoming (IMAP): mail.wowway.com Outgoing (SMTP): mail.wowway.com SMTP Auth: Yes User name: Full Email Address Incoming Port: 143 (Auto) Outgoing Port: 587 (Auto) Source: Wowway

Hey everyone,
So I know people have been having an issue with logging in to Xfinity / Comcast. Turns out the issue is their auto authentication technique which I guess trips up the process. Luckily you can turn that off by going to Hey, so the xfinity sign-in problem does seem to have to go with the auto authentication. Luckily this can be turned off through the my account section or using the link: https://idm.xfinity.com/myaccount/userprofile?tokenServiceStatus=success
You can then log in with your Xfinity / Comcast user name and password.
If you want to read more about Auto Authentication check it out here: https://www.xfinity.com/support/articles/online-tv-through-partner-sites
Hope this helps someone.

Our hearts go out to those impacted by heavy rains and flooding in the Florida region due to Hurricane Irma. We know what a difficult time this is and we want to do everything we can to help. In light of some of the questions we've seen regarding how to handle service issues as a result of Hurricane Irma, we've created some FAQs below that should help address many of the questions we've seen posted in our Reddit community. If you have a question that's not addressed below, please post it in the comments on this thread, as any existing storm-related posts will be closed and directed into this mega-thread.

My home has received significant damage and is currently uninhabitable. Can I suspend my services or request a credit?

We are working with customers on a case-by-case basis. Click here to request to have your services suspended or request a credit. If you are a Comcast Business customer, please call 1-800-391-3000.

I have a downed cable line in my area. Can you send someone to fix it?

Please click here to submit your issue to our storm recovery team and someone will get back to you as soon as possible. If you are a Comcast Business customer, please call 1-800-391-3000.

Have other questions?

Please click here to submit your question and we’ll have someone reach out to you. If you are a Comcast Business customer, please call 1-800-391-3000.

I’ve had to evacuate. Is there any way I can access my XFINITY services?

Yes, XFINITY WiFi hotspots in the Florida region are open to help residents and emergency personnel stay connected. Access is available to anyone who needs it, including non-XFINITY customers, through September 15. To access local XFINITY WiFi hotspots:

• Visit xfinity.com/wifi for a map of XFINITY WiFi hotspots, which are located both indoors and outdoors.
• Once at a hotspot, select “xfinitywifi” from the list of available networks, and then launch a browser.
• XFINITY Internet customers can sign in using their username and password to be automatically connected at XFINITY WiFi hotspots in the future.
• Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section of the sign-in page to get started.
• Non-customers will be able to renew their complimentary sessions every two hours through Friday, September 15.

In addition, you can use the following XFINITY apps:
Stream TV
XFINITY TV customers in these areas can watch live news and weather reports including local networks WTVJ NBC-6 in Miami and WPTV Newschannel 5 Palm Beach and the Treasure Coast, giving you a way to keep in touch with local news and information. XFINITY On Demand content is also available. If you’re an X1 DVR customer, you can also stream or download your DVR recordings to your device and watch anywhere.
My Account

• The easy way to check for service outages, troubleshoot or refresh your equipment, and manage your XFINITY account anywhere, anytime.
• Comcast Business customers can visit business.comcast.com/myaccount or use the Comcast Business app.

WiFi Hotspots

• Contains WiFi security features to improve your safety and privacy while using certain XFINITY WiFi hotspots.
• The app automatically connects you to XFINITY WiFi hotspots when in range.

Connect

• XFINITY Voice Unlimited customers can stay connected on the go with the XFINITY Connect app.
• Check your Comcast.net email, send and receive text messages, make and receive voice calls and check your XFINITY voicemail all in one place.
• Answer your home phone calls and forward calls from your home phone to your smartphone.

XFINITY Home

• XFINITY Home customers can stay connected anytime, anywhere.
• Remotely arm and disarm your system.
• Set rules to get real-time text and email alerts when alarms are triggered and motion is detected.
• Customers with cameras installed have access to remote video monitoring.

What should I do if my XFINITY service is down?

If your service is down, check My Account or the Status Center first to see if there’s a known outage in your area. If it shows an outage for your address, there is no need to call, as we’re monitoring our network and will work quickly to restore your service as soon as conditions are safe. You may notice some temporary service interruptions while our technicians work to get everything repaired.
If you are experiencing a loss of XFINITY services due to severe weather conditions, please be aware that this could be the result of a local power outage and/or damage to our network that serves your neighborhood. We will work as quickly and safely as possible to restore your service, but please be aware that we typically must wait for local power companies to first restore power to your neighborhood and for local authorities to allow our teams into the area to repair our network. It is possible that power could be restored to your home but the XFINITY network serving your neighborhood is still affected, preventing XFINITY services from working. Also, power must be restored at your home before XFINITY services can work properly.
Comcast Business customers can visit business.comcast.com/myaccount or use the Comcast Business app.

My XFINITY service is out. Can you please give me an estimate of when my service will be restored?

The most effective way for you to get outage updates for your area and information about your XFINITY service is to visit My Account, use the XFINITY My Account app, or check out the Status Center.
Comcast Business customers can visit business.comcast.com/myaccount or use the Comcast Business app.
If you are experiencing a loss of XFINITY services due to severe weather conditions, please be aware that this could be the result of a local power outage and/or damage to our network that serves your neighborhood. We will work as quickly and safely as possible to restore your service, but please be aware that we typically must wait for local power companies to first restore power to your neighborhood and for local authorities to allow our teams into the area to repair our network. It is possible that power could be restored to your home but the XFINITY network serving your neighborhood is still affected, preventing XFINITY services from working. Also, power must be restored at your home before XFINITY services can work properly.

What if my power is out?

If you are experiencing a loss of XFINITY services due to severe weather conditions, please be aware that this could be the result of a local power outage and/or damage to our network that serves your neighborhood. We will work as quickly and safely as possible to restore your service, but please be aware that we typically must wait for local power companies to first restore power to your neighborhood and for local authorities to allow our teams into the area to repair our network. It is possible that local power could be restored to your home but the XFINITY network serving your neighborhood is still affected, preventing XFINITY services from working.

I have power, but my XFINITY services are out. Why don’t I have XFINITY services?

If you are experiencing a loss of XFINITY services due to severe weather conditions, please be aware that this could be the result of a local power outage and/or damage to our network that serves your neighborhood. We will work as quickly and safely as possible to restore your service, but please be aware that we typically must wait for local power companies to first restore power to your neighborhood and for local authorities to allow our teams into the area to repair our network. It is possible that power could be restored to your home but the XFINITY network serving your neighborhood is still affected, preventing XFINITY services from working.
Please be assured that we are working to restore service as quickly and safely as possible. Get outage updates for your area and information about your XFINITY service by visiting My Account, using the XFINITY My Account app, or checking the Status Center
Comcast Business customers can visit business.comcast.com/myaccount or use the Comcast Business app.

I have TV service but it goes in and out and the picture quality is not as good as usual.

Temporary fluctuations in your TV service may occur throughout the restoration period. You may experience brief losses of your TV services or degradation of picture quality while we are working to restore XFINITY services.

My neighbor has TV, Internet and Voice services but I do not.

Even though your neighbor may have service, it’s possible that your home receives its XFINITY connection from another part of our network that has been affected by the severe weather. Crews will restore services as quickly as possible.
Check My Account, the XFINITY My Account app, or the Status Center to see if an outage has been reported for your address. If your services are out, but it’s not reported, please notify us of your outage within My Account or by calling 1-800-XFINITY (1-800-934-6489).
Comcast Business customers can visit business.comcast.com/myaccount or use the Comcast Business app.
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